Service Policy
Welcome to the online store of HavenLoria (hereinafter referred to as “we,” “our,” or “us”). This page explains important information regarding the use of our website services, order procedures, and related user responsibilities. This policy applies to browsing, registration, ordering, and the use of related services through this website.
By accessing or using this website, you acknowledge that you have read and accepted the contents of this Service Policy.
This policy sets out the basic rules involved in the use of this website’s services, including account management, order processing, payment procedures, and after-sales matters.
This website is an online sales platform. All product display, order submission, payment, and delivery arrangements are completed online. This policy applies to all transactions conducted through this website.
For certain functions, users may be required to provide an email address, contact information, or create account details in order to complete an order or check order status.
Users are responsible for the truthfulness and accuracy of the information provided and for properly safeguarding their account information and login credentials. If order issues or service disruptions arise due to inaccurate information, account information leakage, or improper use, the relevant consequences may be borne by the account user.
The services provided through this website are mainly intended for product information display, order processing, and related support services.
Product information, inventory quantities, and prices displayed on the website may be updated or adjusted based on operational circumstances.
Product pages usually display product images, specifications, stock availability, and pricing information. Inventory levels may change during order processing, so actual product availability is subject to the information shown by the system at the time the order is placed.
In certain cases, order processing may be affected by inventory changes, information updates, system issues, or other unexpected situations.
After selecting products, users may submit their order and complete the payment process through the website’s checkout page.
Once an order is submitted, the system will generally send an order confirmation containing the order number, product details, and payment record. An order will only enter the subsequent processing stage after payment has been successfully completed.
To ensure transaction security, orders may be subject to system review or information verification.
For specific rules regarding order delivery, including shipping coverage, shipping fees, and logistics arrangements, please refer to our Shipping Policy page.
After payment is confirmed, orders will usually enter the warehouse processing stage.
The order processing time is typically 1–3 business days.
For detailed shipping information, please refer to:
Shipping Policy /shipping-policy
If an order has not yet entered the processing stage, users may request order cancellation based on the current order status.
Once an order has entered the warehouse processing stage, cancellation requests may no longer be carried out in time.
For details regarding the cancellation process and related processing times, please refer to:
Cancellation Policy /cancel-order-policy
If you need to request a return or exchange after receiving a product, you may submit an application according to the after-sales process published on the website.
Return or exchange requests generally require order information and a description of the relevant product issue. Different product categories may be subject to different handling conditions.
For the specific process and handling timeframe, please refer to:
Return Policy /return-policy
A refund process may apply when an order is canceled, a return is completed, or an abnormal issue arises during order processing.
Refunds are usually issued back to the original payment method.
The refund processing time may be affected by the processing cycle of the payment provider.
For specific refund conditions and procedures, please refer to the relevant refund policy page.
If any dispute arises during the order, delivery, or service process, we recommend first contacting customer service for communication and resolution.
Relevant matters are generally handled in accordance with applicable laws and regulations of the United States. At the same time, we will follow the data protection principles involved under the GDPR.
We reserve the right to update or modify this policy. If there are important changes, notice will be posted on the website.
When using this website’s services, users may need to provide certain personal information, such as contact information, shipping address, or order-related information.
This information is primarily used for order processing, delivery arrangements, and customer support services.
We will manage such information in accordance with the relevant principles of Privacy and Data Protection and take reasonable measures to protect data security.
All content on this website, including but not limited to text descriptions, images, page design, and product display materials, forms part of the website’s content.
Without authorization, such content may not be copied, reproduced, distributed, or used for any other purpose.
To the extent permitted by law, this website shall not be directly liable for service interruptions, shipping delays, or system issues caused by unforeseen factors.
For example, weather conditions, logistics network disruptions, system maintenance, or other uncontrollable factors may affect order processing and delivery.
The content of this page may be updated or adjusted based on website operations.
When the terms are changed, the updated content will be published on the website.
Your continued use of the website’s services will be deemed as acceptance of the updated service terms.
If you have any questions regarding orders, accounts, or the service terms, you may contact us through the following methods:
Address:
61 WILDA LN, ELKVIEW, WV, 25071, US
Customer Service Phone:
+1 (681) 510-8765
Customer Service Email:
168localhelp@havenloria.com
Service Hours:
Monday to Friday
9:00–12:30 and 14:00–18:00 (U.S. Time)
This page constitutes an important statement regarding the use of this website’s services. You are advised to read the above content carefully before using this website.
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