Shipping Policy
Welcome to the online store of HavenLoria (hereinafter referred to as “we,” “our,” or “us”). This page provides important information regarding order delivery, including shipping arrangements, estimated delivery times, and delivery instructions. By placing an order, you acknowledge that you have read and understood the shipping terms outlined on this page.
1. Shipping Coverage
Currently, shipping services are available throughout the United States.
Shipping to locations outside the United States is not available at this time. Therefore, the system only accepts orders with U.S. delivery addresses.
When entering your shipping information, please ensure that the address is complete and correctly formatted to avoid delays or issues in the delivery process.
2. Shipping Fees
Shipping fees are automatically calculated based on the order amount and will be displayed on the checkout page.
When the order total reaches or exceeds $100, free shipping will automatically apply.
For orders below $100, a flat shipping fee of $9.99 will be charged.
All shipping fees will be clearly displayed before order confirmation so that you can review them before completing payment.
3. Order Cut-Off Time
Order processing follows the business hours listed below:
Business Hours: GMT 8:00 – 18:00
Generally:
Orders placed before 18:00 on the same day will begin processing on that day.
Orders placed after 18:00 will enter the processing queue on the next business day.
If an order is placed on a non-working day, processing will begin on the following business day.
This schedule helps ensure that warehouse and logistics operations proceed smoothly.
4. Order Processing Time
Once payment is completed, the order will enter the warehouse processing stage. This includes order verification, item preparation, packaging, and transfer to the logistics carrier.
The order processing time is typically 1–3 business days.
Actual processing times may vary depending on order volume, warehouse operations, or holiday schedules.
5. Shipping Time
After shipment, the package will enter the transportation phase.
Estimated shipping time: 7–12 business days
This timeframe represents the estimated overall delivery period and may be affected by weather conditions, transportation routes, or logistics hub processing times.
6. Logistics Carriers
Once your order has been shipped, the package will be handled by a logistics carrier. Common carriers may include, but are not limited to:
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SEUR
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Redur Spain
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MRW
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United States Postal Service (USPS)
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PackLink
The actual carrier information will be included in the shipment notification email for tracking purposes.
7. Order Tracking
After an order is successfully placed, the system will typically send a notification email containing order details. The email may include:
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Order number
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Billing information
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Logistics carrier details
To check your order status, you may visit the “Order Tracking” page on the website.
On that page, enter your order number along with your email address or phone number to view the current order status and delivery progress.
8. Responsibility Notice
To help customers better understand the delivery process, the following information explains certain situations that may occur.
1. Damaged or Lost Items
If an item arrives damaged or the package is not delivered, please contact customer service and provide the order details along with relevant photos so the situation can be reviewed.
2. Order Modification or Cancellation
Once an order has entered the processing stage, certain shipping information may no longer be modified or canceled. If you need to adjust order details, please contact customer service as soon as possible to confirm the order status.
3. Shipping Address Responsibility
The shipping address provided during checkout must be accurate and complete.
If delivery fails, is delayed, or the package is returned due to incorrect, incomplete, or unrecognizable address information, the resulting shipping impact may be the responsibility of the order submitter.
9. Delivery Inspection
When the package arrives, it is recommended that you briefly inspect the outer packaging before signing for delivery, including:
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Whether the outer box shows obvious damage
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Whether the package seal is intact
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Whether the quantity of items matches the order
If any packaging abnormalities are observed, please note them upon receipt and contact customer service promptly.
10. Contact Information
If you have any questions regarding order delivery or shipping status, you may contact us through the following methods:
Address:
61 WILDA LN, ELKVIEW, WV, 25071, US
Customer Service Phone:
+1 (681) 510-8765
Customer Service Email:
168localhelp@havenloria.com
Service Hours:
Monday to Friday
9:00–12:30 and 14:00–18:00 (U.S. Time)
The above content constitutes the shipping policy of this website and applies to all orders placed and delivered through this site.