Additional Legal Notice
Additional Legal Notice
This page provides supplementary explanations regarding the operation of the HavenLoria (hereinafter referred to as “we,” “our,” or “us”) online store, including order processing and user rights. This Additional Legal Notice applies to activities related to accessing, browsing, and completing order transactions through this website. By continuing to use this website, you acknowledge that you have understood and accepted the content described on this page.
1. Business Transparency
Through this website, we provide users with product information, pricing details, and related service descriptions. Product descriptions, images, pricing information, and shipping explanations are intended to help users understand the product and the ordering process before placing an order.
Information displayed on the website may be updated according to operational circumstances, such as product inventory, page content, or service descriptions. Before submitting an order, users may review relevant information through product pages and policy pages.
2. Business Nature and Shipping Process
This website operates as an online sales platform. All product orders are submitted and processed through the website.
The shipping process generally includes order confirmation, warehouse preparation, packaging, and transfer to logistics carriers.
Shipment timing usually follows the order processing procedure. Once an order has been shipped, the product will be transported by the logistics carrier and delivered according to the shipping process.
For more information about delivery times and transportation arrangements, please refer to the relevant Shipping Policy page on the website.
3. Customs and Tax Information
The price displayed on product pages generally represents the product price for the order.
At checkout, costs related to the product are already included in the product price.
Orders are generally processed under the DDP (Delivered Duty Paid) model.
Applicable taxes or duties (such as VAT) are typically included in the product price. Therefore, the amount shown at checkout represents the final payment amount for the order.
4. Right of Withdrawal and Refund
After receiving a product, users may submit a return or exchange request according to the website’s after-sales policy.
The website provides a 35-day return and exchange period. Within 35 days after receiving the product, users may submit a return, exchange, or refund request according to the applicable return procedures, provided the relevant conditions are met.
For more information regarding return procedures and refunds, please refer to the relevant policy pages on the website.
5. Payment and Data Security
Order payments are processed through a secure payment environment. Payment information entered by users during the payment process is used only for order transaction processing.
We do not store users’ payment card information.
During order payments and account usage, reasonable measures are taken to protect related data in order to maintain a secure transaction environment.
6. Warranty and Service Information
Product information and service descriptions provided on the website are intended to help users understand product features and the ordering process.
If a product has quality issues or does not match the order description after delivery, users may submit a request through after-sales service channels and the matter will be handled according to the website’s policies.
After-sales services are generally reviewed based on the order records, product condition, and information provided by the user.
7. Complaints and Contact
If you need to report an issue or make an inquiry regarding order processing, delivery, or after-sales service, you may contact us through our customer service channels.
Our support team will review and handle inquiries based on order information and relevant records.
Address:
61 WILDA LN, ELKVIEW, WV, 25071, US
Customer Service Phone:
+1 (681) 510-8765
Customer Service Email:
168localhelp@havenloria.com
Service Hours:
Monday to Friday
9:00–12:30 and 14:00–18:00 (U.S. Time)
8. Dispute Resolution
If a dispute arises during the use of the website or during order transactions, it is recommended to first contact customer service for communication and resolution.
Relevant matters are generally handled according to applicable laws and regulations in the United States, while also following the data protection principles referenced in the GDPR.
We reserve the right to update the content of this page according to operational needs. If changes are made to this notice, the updated version will be published on the website.