Refund Policy
This page outlines the basic rules regarding order refunds for the HavenLoria (hereinafter referred to as “we,” “our,” or “us”) online store. This Refund Policy applies to transactions completed through this website where payment has been made and an order record has been generated. When an order is canceled, returned, or its status is adjusted, the related amount may enter the refund review and processing stage.
By submitting an order and completing payment on this website, you acknowledge that you have read and understood the refund policy described on this page.
During the order processing stage, the order amount may enter the refund review process under the following circumstances:
Approved Order Cancellation
When a user submits a request to cancel an order, the system will verify the current order status. If the order has not yet entered a non-cancellable processing stage and the cancellation request is approved, the order amount will enter the refund process.
Approved Return and Refund Request
If a user submits a return request according to the after-sales process and completes the product return, the order record may be updated to a refundable status after the returned item condition and related information are verified. Once the review is completed, the refund will be processed according to the order record.
Different orders may have variations during the review stage. Factors such as the order processing status, product condition, and return status may affect the refund process.
When an order meets the refund conditions and enters the processing stage, the refund amount is generally returned through the original payment method.
If the order was paid using Visa or MasterCard, the refund will be returned to the same card account used for the original payment.
Depending on the processing efficiency of different banking institutions, the refund typically appears within 3–7 business days.
If the refund has not appeared in your account within this timeframe, you may contact customer service for further assistance.
In certain cases, refund records may be affected by the processing cycle of payment providers or additional verification procedures. For example:
Extended bank processing cycles
Payment information requiring additional verification
The order still being under review or processing
If the refund status has not been updated or the processing time appears longer than expected, it is recommended to provide your order number and contact customer service to check the current processing status.
Refund processing is generally confirmed based on order records, return verification results, and system information.
If the refund record is delayed due to payment account issues, incorrect payment information, or financial institution processing procedures, further verification through the payment provider may be required.
By submitting a refund-related request, you acknowledge and agree that the process will follow the procedures described in this refund policy.
If you need further information regarding refund progress or order status, you may contact us through the following methods:
Address:
61 WILDA LN, ELKVIEW, WV, 25071, US
Customer Service Phone:
+1 (681) 510-8765
Customer Service Email:
168localhelp@havenloria.com
Service Hours:
Monday to Friday
9:00–12:30 and 14:00–18:00 (U.S. Time)
This page forms part of the website’s refund policy and applies to order transactions completed through this website.
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