GDPR Policy
This page explains the basic principles followed by HavenLoria (hereinafter referred to as “we,” “our,” or “us”) when handling user information. This GDPR Policy describes how personal information may be collected, used, and managed during website visits, account usage, order processing, and customer service interactions.
By accessing or using this website, you acknowledge that you understand the content described on this page.
1. Information Collection
When users visit the website or place an order, the system may record certain information to support website operations and order processing. For example:
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Basic information provided when placing an order, such as name, shipping address, email address, and phone number
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Order-related information, such as order number, product details, and delivery address
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Device information or browsing records generated during website visits
This information is mainly used to support website functionality, order processing, and customer service communication.
2. Purpose of Information Use
The collected information is generally used for the following purposes:
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Processing orders and arranging deliveries
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Providing customer service support
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Managing user accounts or order records
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Improving website pages and user experience
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Maintaining system security and preventing unusual activities
The use of information is typically limited to purposes related to the services provided by the website.
3. Information Storage and Protection
User information is generally stored securely within the system to support order records, customer service, and necessary data management.
We take reasonable data protection measures to reduce the risk of unauthorized access, data leakage, or misuse of information. During website operations, access to data is controlled according to operational needs.
4. User Data Rights
According to the data protection principles referenced in the GDPR (General Data Protection Regulation), users may exercise certain rights regarding their personal information in specific situations, including:
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Right of Access: to understand what personal information the website holds
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Right of Rectification: to correct inaccurate or incomplete information
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Right of Erasure: to request deletion of personal data under certain circumstances
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Right to Restrict Processing: to limit the use of personal information in specific cases
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Right to Withdraw Consent: to withdraw authorization for information processed based on consent
Users may submit relevant requests through customer service channels.
5. Cookies and Technical Records
When visiting the website, the system may use cookies or similar technologies to record certain access data. These technologies are commonly used to:
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Identify user devices
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Record browsing activity on the website
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Maintain login status or user preference settings
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Help analyze website traffic and usage
Users may manage or restrict cookies through their browser settings.
6. Legal Basis for Data Processing
During information processing, we follow the principles outlined in the GDPR. Common legal bases for processing data include:
Performance of a Contract
Used for order processing, delivery arrangements, and completing purchase-related services.
Explicit Consent
When users voluntarily subscribe to updates or notifications, their information may be used to send such communications.
Legal Obligations
Certain information may be required for tax records, accounting processes, or regulatory compliance.
Legitimate Interests
Used to improve website services, maintain system security, and prevent potential fraudulent activities.
7. Policy Updates
This GDPR Policy may be updated according to website operational needs.
If changes are made to the policy, the updated content will be published on the website. Continued use of the website indicates acceptance of the updated policy.
Contact Information
If you have any questions regarding this GDPR Policy or how your information is handled, you may contact us through the following methods:
Address:
61 WILDA LN, ELKVIEW, WV, 25071, US
Customer Service Phone:
+1 (681) 510-8765
Customer Service Email:
168localhelp@havenloria.com
Service Hours:
Monday to Friday
9:00–12:30 and 14:00–18:00 (U.S. Time)
This page explains the basic principles followed by the website regarding the handling of user information.